Food Tailor — Privacy Policy

Depending on how you use Food Tailor, we may collect:

Personal Information Name, Mobile number, Email address, billing information, Delivery address, Event/venue address, Account information, and other information you voluntarily provide.

Order Information We may collect information about: Food orders, selected restaurants/food brands, menu selections, quantities, event dates; guest counts, dietary preferences, special instructions; delivery requirements; and order history.

Payment Information Payments may be processed through third-party payment providers. Food Tailor may receive transaction-related information such as: Payment status, Transaction reference, Payment method, Amount paid, and Refund status. Food Tailor generally does not need to store complete card or banking credentials when payments are processed through third-party payment providers.

When you use the Platform, certain technical information may be collected, such as: IP address; Browser/device information; Operating system; Pages visited; Approximate location information where permitted; Interaction with the Platform; Cookies and similar technologies; and Technical logs.

Food Tailor may use information to: Create and manage your account; Process food orders; Prepare quotations; Coordinate with food partners; Arrange delivery and logistics; Process payments and refunds; Communicate about orders; Provide customer support; Resolve complaints and disputes; Improve our products and services; Prevent fraud and misuse; Maintain security; Comply with legal obligations; and Send marketing communications where permitted and where appropriate consent is required.

Food Tailor may share relevant information with service providers and partners where reasonably necessary to provide the requested service. This may include: Restaurants and food brands; Caterers; Delivery and logistics providers; Payment processors; Technology/service providers; Customer-support providers; Professional advisers; and Government or law-enforcement authorities where legally required.

For example, when you place an order, relevant information such as your name, phone number, delivery location and order details may need to be shared with the Food Partner and/or delivery provider to fulfil the order.

Food Tailor may send promotional or marketing communications where permitted by law. You may opt out of promotional communications using the unsubscribe mechanism provided or by contacting Food Tailor. Transactional communications relating to an order, payment, delivery, cancellation or customer support may continue to be sent where necessary to provide the service.

Food Tailor may use cookies and similar technologies to: Maintain sessions; Remember preferences; Understand platform usage; Improve functionality; Analyse performance; and Support relevant communications or advertising, where applicable. You may be able to control cookies through your browser or device settings, although disabling certain cookies may affect Platform functionality.

Food Tailor takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no internet-based system can be guaranteed to be completely secure.

Food Tailor may retain personal information for as long as reasonably necessary to: Provide services; Maintain business and transaction records; Resolve disputes; Comply with legal and regulatory obligations; Prevent fraud; and Enforce agreements. When information is no longer required for legitimate purposes or legal obligations, it may be deleted, anonymised or otherwise appropriately disposed of.

Food Tailor may use third-party services for payments, analytics, communication, hosting, logistics, customer support and other business functions. Such third parties may process information according to their own privacy policies and contractual obligations.

Food Tailor's services are intended for users who are legally capable of entering into applicable transactions. We do not knowingly seek to collect personal information from children in violation of applicable law. If you believe that information relating to a child has been improperly provided to us, please contact us.

Subject to applicable law, you may have rights relating to your personal information, which may include rights to: Access information; Request correction of inaccurate information; Request deletion where legally applicable; Withdraw consent where processing is based on consent; Manage certain marketing preferences; and Raise a grievance regarding the processing of your information. Requests may be subject to applicable legal requirements, verification and exceptions.

For privacy-related questions, requests or complaints, contact: Food Tailor — Email: foodtailor.in@gmail.com — Phone: +91 89777 32228 — Website: foodtailor.in

Where information is processed through service providers or technology infrastructure located outside India, Food Tailor will handle such processing in accordance with applicable law and applicable contractual or regulatory requirements.

Food Tailor may update this Privacy Policy from time to time to reflect changes in our services, technology or applicable legal requirements. The latest version will be published on the Platform with the updated effective date.

For any privacy-related question or request: Food Tailor — Email: foodtailor.in@gmail.com — Phone: +91 89777 32228 — Website: foodtailor.in